At Gatestone we believe in growing & developing our people and promoting within. All of our Senior Executives have worked through the ranks of the company starting in junior positions. As a result, our employees can see a real career path in their future with the company. Gatestone stands behind its guarantee of providing exceptional performance and setting the highest level of professional ethics and integrity. Setting the bar high can only happen with a dedicated and professionally trained workforce.
Gatestone has designed demanding training programs for every key position such as: Customer Care, Sales, Technical Support and ARM. These programs begin at hiring and continue throughout an employee’s career. We also employ the latest e-learning and LMS systems and also AI driven training tools. Each of our facilities provides several fully resourced training rooms fitted with the latest educational training equipment and multi-sensory material that complement our programs. Our training is designed specifically for each program and is customizable for any client scenario. Gatestone’s continuous upgrades to our training programs provide essential next-generation skills for your customers.
Our financial commitment to improve technologies and resources has been continuous and will remain constant. Through our extensive financial investments into technology Gatestone employs state-of-the-art platforms for all our facilities which are supported by an expert team of IT professionals. Our customer interaction module combines power and stability with the flexibility and customer-centric functionalities that enhance our superior performance.
Quality assurance is the cornerstone of our management efforts which optimizes and enhances the quality of service for our clients and your customers. We have several quality monitoring and measurement processes in place to provide invaluable insight into how we are performing and what your client’s customers are really experiencing and will also ensure that your customers continuously receive a consistent standard of service when interacting with Gatestone.
We understand that we are seen as an extension of our client and that our company and our agent’s actions directly affect your reputation. To protect the dynamic relationships you have built with your customers, we align our service approach with your corporate message, while emphasizing a high caliber of customer service excellence through Training, Auditing and Compliance. Our company is PCI Level 1 and ISO 27002 certified as well as SASE 16, SOC 1, NACHA and HIPAA compliant.
Since 1926, our continuous profitable growth and proven business model is a testament to the confidence our clients place in us and the commitment from our employees. Gatestone is committed to workforce planning, health and safety, and personal development for all employees. Gatestone is driven to be ‘Best in Class’ from every perspective. We believe that every employee has the opportunity to achieve their fullest potential and they are invited to participate in, and contribute to, the company’s success. It is a model that works for us and we will continue with it.