OUR SOLUTIONS

Gatestone Health

GATESTONE HEALTH

COVID-19 Contact

Centre Solutions

Gatestone, an industry leader providing Business Process Outsourcing, Omnichannel Contact Centre and Customer Experience Services across sectors, has begun 2021 by assisting Government Departments and Agencies in rolling out a number of critical COVID-19 related initiatives. As part of Gatestone Health, a health-focused team within Gatestone, these initiatives include the operation of Vaccination Coordination Centers, helping support the needs of almost 40 million citizens, residents and visitors.

Gatestone Health, a division within Gatestone is focused on assisting the healthcare industry establish contact center solutions to manage public inquiries regarding COVID-19. Gatestone has serviced various healthcare clients since 1989.

Utilizing our experience, knowledge and technology, Gatestone Health can rapidly support the needs of your county, municipality and/or state's program.

For an existing government COVID-19 project, we currently provide...

Inbound and Outbound Customer Care
General Information and referral centre information
Handle general questions on behalf of health agencies
Handle domestic and international inquiries related to travel, travel restrictions
Communications via phone, text and e-mail
Predictive Dialing and Messaging
Technical Troubleshooting

Gatestone Health’s work spans requirements directly related to COVID-19 and vaccination programs including, enquiries, registration, directions, forwarding and advice, appointment setting and scheduling, reminder services, online application management, technical troubleshooting, referrals from domestic or international sources and reporting, whether organizational, public or regulatory. Our capabilities also allow us to support provider sites related to vaccine delivery including, operations, provisioning, training and cold chain management. Delivering services 7 days a week and in multiple languages, Gatestone brings an ability to quickly scale, implement and respond to complex emergency and surge requirements.